Security, Refund, Shipping, and Privacy Policies

Security Policy
Ensuring the security and protection of your personal information is important to us. When you chose to purchase one of our products from our website, you will be taken directly to our shopping cart and checkout where you will complete your purchase. These pages are secured by 128-bit SSL encryption. SSL technology encodes information as it is being sent over the Internet, helping to ensure that the information transmitted remains confidential. You will know you are on a secure site when you see https:// in the address bar, instead of http://.

Refund Policy
Only books in resellable condition may be returned within 30 days of purchase for a full refund, not including return shipping costs. TeamRCIA will pay the return shipping costs if the return is a result of our error. Downloadable items may not be returned or refunded.

To request a refund and for return shipping information, contact us at:
Diana@TeamRCIA.com or please leave a message at 408-728-8843 (US Pacific Time).

Shipping Policy
If you purchased books, please allow 7-14 days for shipping. If you purchased an electronic file, please click the download link in your receipt to access your files. If you signed up for a webinar, conference, or online course, you will receive further log-in information by email. Please contact us with any questions about your order: Diana@TeamRCIA.com.

TeamRCIA Privacy Statement
TeamRCIA is highly sensitive to the privacy interests of consumers and believes that the protection of those interests is one of its most significant responsibilities. In acknowledgment of its obligations, TeamRCIA has adopted the following Privacy Policy applicable to information about consumers that it acquires in the course of its business:

Acquisition of Information. We do not acquire any more information about consumers than is required by law or is otherwise necessary to provide a high level of service efficiently and securely.

Our Employees and Privacy. We train all of our employees about the importance of privacy. We give access to information about consumers only to those employees who require it to perform their jobs.
Security Measures. We make access to privacy-sensitive information subject to rigorous procedural and technological controls, consistent with legal requirements and the demands of customer service.
Disclosure to Third Parties. We will provide individually-identifiable information about consumers to third parties only if we are compelled to do so by order of a duly-empowered governmental authority, we have the express permission of the consumer, or it is necessary to process transactions and provide our services.

Privacy and Our Business Partners. When we make our technology or services available to business partners, we will not share with them any more consumer information than is necessary, and we will make every reasonable effort to assure, by contract or otherwise, that they use our technology and services in a manner that is consistent with this Privacy Policy.

Questions. If you have questions about this privacy policy, please send an e-mail to Diana@TeamRCIA.com.